Shipping Policy

Last updated: 27 May 2026

At Moku., we aim to make delivery clear, reliable, and easy to follow from checkout to arrival.

Processing Time

Orders are usually processed within 1-3 business days after payment has been confirmed. During busy periods, processing may take slightly longer, but we will always aim to dispatch your order as quickly as possible.

Estimated Delivery Time

Delivery typically takes approximately 10-21 business days, depending on your location and local delivery network. Many orders arrive sooner, but this estimate allows for international routing, customs checks, and courier processing.

Tracking

All orders include tracking. Once your order has been dispatched, you will receive a tracking link by email so you can follow its progress.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping options available for your region.

Customs, Duties, and Import Fees

Some international orders may be subject to customs charges, import duties, taxes, or local handling fees. These charges are set by local authorities and are the responsibility of the customer unless stated otherwise at checkout.

Delays

Occasional delays can happen due to customs inspections, local courier backlogs, severe weather, public holidays, or other factors outside our control. If your order appears delayed, please check the tracking link first, then contact us if you need help.

Incorrect Delivery Details

Please make sure your shipping address is accurate before placing your order. If an address is incorrect or incomplete, delivery may be delayed or returned. Contact us as soon as possible if you notice an issue with your details.

Support

If you have a question about shipping or tracking, contact us at help@mokuglasses.com. For faster support, include your order number.