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Setup & pairing

Everything in the box: your Moku. X frames, a charging case, a USB-C cable and a cleaning cloth.

1. Charge first. Put the frames in the case and plug it in. A full charge takes about two hours, and 15 minutes gets you to roughly half if you are in a hurry.

2. Install the app. The Moku. app is on the App Store and Google Play. You will need iOS 16 or later, or Android 11 or later.

3. Pair. Open the app, choose Add device, and take the frames out of the case. They pair over Bluetooth 5.3 and appear within a few seconds. If they do not, put them back in the case, close the lid for five seconds, and try again.

4. Fit them. The arms flex outward. If the frames slide down your nose, an optician can adjust the nose pads in a couple of minutes — this is a normal eyewear adjustment and any optician can do it.

Firmware. Updates arrive through the app. Keep the frames within Bluetooth range and charged above 30% while one installs.

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Luma AI & translation

Luma is the assistant built into your Moku. X. Start any request with “Hey Luma”.

Things you can ask:

  • “Hey Luma, what am I looking at?” — describes the scene in front of you
  • “Hey Luma, translate this menu.” — reads and translates printed text
  • “Hey Luma, take a photo.” — captures without touching anything
  • “Hey Luma, read my messages.” — reads notifications aloud

Translation. Luma translates speech in real time across 89 languages, in both directions, so you can hold a conversation with someone who shares no language with you.

Getting better answers. Speak normally rather than loudly — the mics are tuned for a conversational voice at arm's length. In a noisy room, face whoever you want Luma to hear. If an answer is wrong, say “Hey Luma, try again” rather than repeating the whole question.

Privacy. Luma only listens after the wake phrase. The camera is never active without the indicator light on the front of the frame being lit.

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Battery & charging

Battery life. Up to 8 hours of mixed use on a single charge. Heavy video recording or continuous translation will draw that down faster; audio and occasional photos will stretch it further.

The case. The charging case holds several more full charges, so a typical week needs one trip to a plug.

Fast charge. Fifteen minutes in the case gets you back to roughly half.

Making it last longer:

  • Keep them in the case when you are not wearing them — they top up automatically
  • Recording 2K video is the most power-hungry thing they do
  • Very cold weather temporarily reduces capacity on any lithium battery; it returns as they warm up

Checking the level. The app shows the charge for both the frames and the case. Ask “Hey Luma, how much battery?” and she will tell you.

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Camera & capture

What it shoots. A 13MP camera for stills and 2K video, sitting in the hinge where your eyeline already points, so what you capture is what you were looking at.

Taking a shot. Say “Hey Luma, take a photo” or “start recording”. First frame lands in under a second, so you rarely miss the moment.

The recording light. A white indicator on the front of the frame lights whenever the camera is active. It cannot be turned off. That is deliberate — people around you are entitled to know when a camera is running.

Storage. 32GB on board. Photos and video sync to your phone over the app whenever the two are connected, and clear from the frames once the transfer completes.

Water. Rated IPX4 — fine in rain and sweat, not for swimming or the shower.

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Orders & shipping

Pre-orders. Moku. X is currently sold as a pre-order. Payment is taken when you order — that is what secures your place — and orders ship in the order they were reserved.

Tracking. Sign in to your account to see the status of your order at any time. As soon as your pair ships you will get an email with a tracking number.

Changing your order. Need a different frame, a different address, or to cancel altogether? Email help@mokuglasses.com with your order number. Anything that has not shipped yet can be changed or refunded in full.

Delivery. Shipping is free within the UK. Somebody will need to be there to take delivery — we do not leave frames on a doorstep.

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Returns & warranty

30 days to change your mind. Wear them, use them, take them outside. If they are not for you, start a return from your account and we will email a prepaid label. Return shipping is on us.

Your refund goes back to the original payment method once the frames reach us, usually within three working days.

12-month warranty. Every pair is covered for twelve months against manufacturing faults — anything that fails through normal use. That is on top of your legal rights, which we do not ask you to waive.

Not covered: accidental damage, scratched lenses, water damage beyond the IPX4 rating, and normal cosmetic wear.

Something wrong? Email help@mokuglasses.com with your order number and a short description. A photo helps. We will tell you within a day whether it is a warranty repair, a replacement, or something we can fix over email.

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Frequently asked

How does the 30-day money-back guarantee work?
Wear your Moku. for up to 30 days. If they are not for you, start a return from your account and we will email a prepaid label. You get a full refund once we receive them, usually within 3 business days.
Which languages does Luma translate?
Luma translates speech in real time across 89 languages, in both directions, including Spanish, French, Japanese, Mandarin, Arabic and Portuguese.
How long does the battery last?
Up to 8 hours of mixed use on a single charge, and the charging case adds several full top-ups. A 15-minute charge gets you back to roughly half.
Do they work with my phone?
Yes. The Moku. app is available for iOS 16+ and Android 11+, and pairs over Bluetooth 5.3.
Are the lenses prescription-ready?
Yes. Every frame takes single-vision or varifocal prescription lenses. Add your prescription after checkout, or send it in later from your account.

Still need a hand?

Email us and a real person replies, usually within a couple of hours.

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help@mokuglasses.com. Reply within 2 hours.

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